Delivery Information
LONDON METAL STORE
Euro Sheet Metal Limited trading as London Metal Store
This Shipping Policy explains how we process and deliver orders placed with London Metal Store. It should be read together with our Terms and Conditions.
1. Delivery Charges
Delivery charges are calculated separately from the price of the goods and will be shown during checkout before you place your order.
Free Delivery
Free delivery is available on eligible orders where the goods subtotal is over £110 excluding VAT (£132 including VAT).
The free delivery threshold is calculated using the value of the goods in your basket before delivery charges.
Delivery charges do not count towards the £110 threshold.
For example:
- £100 + VAT in goods — delivery charge applies
- £150 + VAT in goods — free delivery
Free delivery is subject to the applicable delivery area, product eligibility and any delivery restrictions stated on our website.
Orders that do not qualify for free delivery will be charged the applicable delivery fee shown at checkout.
We reserve the right to apply additional delivery charges to oversized, unusually heavy, specialist or otherwise non-standard deliveries where applicable. Where reasonably possible, we will contact you before dispatch if an additional charge is required.
2. Delivery Times
We aim to deliver standard stock items within 7–10 working days from order acceptance and payment confirmation.
Delivery times are estimates only and are not guaranteed.
We cannot guarantee delivery by a specific date or time, including where goods are required for a particular project, installation, deadline or event.
Delivery times may be affected by:
- Stock availability
- Supplier delays
- Courier delays
- Product size or weight
- Cutting or processing requirements
- Access restrictions
- Incorrect delivery information
- Severe weather
- Other circumstances outside our reasonable control
If you require goods for a specific deadline, please contact us before placing your order so that we can confirm the current estimated lead time.
3. Delayed or Out-of-Stock Orders
If an item is temporarily out of stock or delayed, we will contact you as soon as reasonably possible.
Where goods are unavailable or delayed, we may provide an alternative product, revised delivery date, or the option to cancel the affected item or order.
If dispatch is delayed by more than 28 days, you may cancel the affected item or order and we will refund any payment made for goods that have not been supplied.
For Consumer Customers, where no delivery timescale has been agreed, we will deliver within the period required by applicable law.
4. Custom and Additional Services
Orders requiring additional work may take longer to prepare and dispatch.
This includes, but is not limited to:
- Cutting
- Custom sizing
- Powder coating
- Profiling
- Folding
- Drilling
- Laser cutting
- Fabrication
- Finishing
- Special sourcing
If you require an urgent order or have a specific deadline, please contact us before placing your order.
Custom-made, made-to-measure or specially processed goods may be subject to different cancellation and return conditions. Please see our Terms and Conditions for further information.
5. Large, Heavy or Oversized Goods
Some products may be too large, heavy or long for standard courier delivery.
Where required, we may use a specialist carrier or alternative delivery method.
Additional delivery charges may apply to large, heavy or specialist items, including where the standard free delivery service is not suitable.
Where an additional charge is required, we will contact you before dispatch where reasonably possible.
6. Delivery Locations
We deliver to eligible addresses within the United Kingdom.
We do not currently deliver to:
- Scottish Highlands and Islands
- Northern Ireland
- Channel Islands
If an order is placed with a delivery address in one of these areas, we reserve the right to cancel the order and issue a full refund.
7. Delivery Address
We will only deliver goods to the delivery address provided with your order.
Customers are responsible for ensuring that all delivery information is complete and accurate.
Please ensure that there is suitable access for the delivery vehicle and that someone is available to receive the goods where a signature is required.
Additional delivery, return, storage or carrier charges may apply where a delivery cannot be completed because of incorrect delivery information, lack of access, customer unavailability or refusal of delivery without valid reason.
8. Receiving Your Delivery
You should inspect the packaging, condition and quantity of the goods as soon as reasonably possible after delivery.
If goods are visibly damaged, incomplete or appear to be incorrect, this should be noted with the carrier at the time of delivery where possible.
Signing for goods without noting visible damage or shortages may affect our ability to investigate a delivery claim with the carrier. This does not affect any statutory rights that cannot be excluded or restricted by law.
9. Damaged, Missing or Incorrect Goods
If your goods arrive damaged, incomplete, missing or incorrect, please contact us as soon as reasonably possible and ideally within 14 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Photographs of the goods
- Photographs of the packaging
- Delivery or tracking information where available
We may ask you to keep the goods and packaging while we investigate the issue with the carrier or supplier.
Where goods are confirmed as lost in transit before delivery, we will arrange a replacement, redelivery or refund where appropriate.
10. Missed or Failed Deliveries
If goods are returned to us because delivery could not be completed, including where:
- Nobody was available to receive the delivery
- Access was unavailable
- Delivery details were incorrect
- Goods were refused without valid reason
we may charge a further delivery fee and any reasonable return, storage or carrier costs before attempting redelivery.
We will not be responsible for delays, costs, losses or failed deliveries caused by incorrect delivery information, lack of access, customer unavailability, refusal of delivery without valid reason, or circumstances outside our reasonable control.
11. Click & Collect
Click & Collect may be available from:
London Metal Store
6 Aintree Road
Perivale
UB6 7LA
Customers must contact us before travelling to collect an order to confirm that the goods are ready for collection.
Please do not travel to collect your order until you have received confirmation that it is ready.
We will not be responsible for any wasted journey, cost, delay or loss if you arrive before your order is ready.
Orders will only be released once payment has been received and cleared.
Where an order requires cutting, processing or additional services, this work will not begin until payment has been confirmed.
Customers are responsible for ensuring that they have a suitable vehicle and the means to safely load, secure and transport goods collected from our premises.
12. Uncollected Click & Collect Orders
Click & Collect orders must be collected within 30 days of the customer being notified that the order is ready.
If an order remains uncollected, we will issue a final notice giving the customer a further reasonable opportunity to collect it.
For standard stock items, we may cancel the order, return the goods to stock and deduct up to 15% of the order value to cover reasonable storage, handling and administration costs caused by the failure to collect.
The deduction will not exceed the actual reasonable loss incurred.
Custom-cut, made-to-measure, folded, fabricated, powder-coated or otherwise specially prepared goods cannot be cancelled or refunded once production has started, except where they are faulty, incorrectly supplied or not as described.
Nothing in this section affects the customer's statutory rights.
13. Contact Us
If you have any questions regarding delivery, collection, delivery times, large or heavy items or a delayed order, please contact us:
Telephone: 020 3002 6353
Email: sales@londonmetalstore.co.uk
Address:
Euro Sheet Metal T/A London Metal Store
6 Aintree Road
Perivale
UB6 7LA
For full contractual information relating to delivery, collection, cancellations and returns, please refer to our Terms and Conditions.