Delivery Information
London Metal Store offers delivery and collection options for eligible metal products across the UK. Delivery times and charges may vary depending on the product size, weight, stock availability, delivery location and whether any additional processing or services are required.
UK Delivery
All prices on our website are exclusive of delivery charges. Any applicable delivery charges will be calculated and shown at checkout before you complete your order.
Free UK delivery is available on eligible orders over £110 + VAT.
Some large, heavy, oversized or specialist products may be excluded from the free delivery offer or may require a separate delivery quotation. If this applies to your order, our team will contact you to confirm the available options.
Delivery Times
Delivery of stock items within the UK will normally be made within 2–4 working days from clearance of payment.
Any delivery dates or lead times provided are estimates only. Delivery may be affected by stock availability, supplier delays, courier delays, product size or weight, access restrictions, severe weather or other circumstances outside our reasonable control.
If we or our suppliers are temporarily out of stock, we will notify you and you should allow up to 28 days for dispatch of the affected goods.
If a delay exceeds 28 days, you will have the right to cancel the affected order and we will refund any money paid for goods that have not been supplied.
Custom and Bespoke Orders
Orders requiring custom cutting, folding, powder coating, profiling, fabrication or other additional services may require additional preparation time before dispatch.
If you need your order urgently or for a specific project or deadline, please contact us before placing your order so that we can confirm availability and provide an estimated lead time.
Large or Heavy Items
Some products may be too large or heavy for standard courier delivery. In these cases, an alternative delivery method, specialist carrier or separate delivery quotation may be required.
If this applies to your order, our team will contact you to discuss the available delivery options before dispatch.
Collection
If you would like to collect your goods from us and save on carriage costs, please contact us before travelling to ensure that your order is ready for collection.
Please do not travel to collect your order until you have received confirmation that it is ready.
We cannot be held responsible if you arrive before your order has been confirmed as ready for collection.
Please note that goods paid for through PayPal cannot be collected.
Unless goods have been paid for prior to collection, any cutting or additional preparation required will not be carried out until payment has been received. You may therefore need to wait while the order is prepared.
Additional Services
If you have ordered additional services such as powder coating, profiling, folding, fabrication or other specialist work and subsequently cancel your order, we will make reasonable efforts to stop the work where possible.
However, if costs have already been incurred in connection with these services, those costs may be chargeable.
We are unable to accept returns of powder coated, custom cut or otherwise specially prepared products unless they are faulty, incorrectly supplied or not as described.
Receiving Your Delivery
We will deliver goods only to the delivery address provided with your order.
Where a delivery requires a signature, the goods will not be left unattended.
Please inspect the condition and quantity of your goods before signing for the delivery where reasonably possible.
Any visible transit damage, shortages or incorrect goods should be noted on the carrier's delivery consignment note at the time of delivery.
Damaged Goods
If your goods arrive damaged, please note the damage on the carrier's delivery consignment note and contact London Metal Store as soon as possible, and within 14 days of delivery.
You can contact us by email or through our Contact Us page. Where possible, please include photographs showing the damage and packaging so that we can investigate the issue quickly.
Missed Deliveries
Please ensure that someone is available to receive your delivery where a signature is required.
If goods are returned to us because delivery could not be completed or the goods were not signed for, we will not be liable for any loss caused by the failed delivery.
We may contact you to arrange payment of an additional carriage charge before the goods are sent out again.
Delivery Questions
If you have any questions regarding delivery, collection, lead times, large or heavy items, custom orders or additional services, please contact us before placing your order.
Telephone: 020 3002 6353
Email: sales@londonmetalstore.co.uk
For full contractual information relating to delivery, collection, cancellations and returns, please refer to our Terms & Conditions.