Terms & Conditions

LONDON METAL STORE

Terms and Conditions

Euro Sheet Metal Limited trading as London Metal Store

These Terms and Conditions apply to orders placed with London Metal Store, whether online, by phone, by email, or in store. By placing an order with us, you agree to be bound by the Terms and Conditions that are in force at the time your order is placed.

Nothing in these Terms and Conditions affects any statutory rights that cannot be excluded or restricted by law.

We may update these Terms and Conditions from time to time. Changes will not affect orders that we have already accepted unless the change is required by law or the change is beneficial to you.

1. About Us

In these Terms and Conditions, 'Company', 'we', 'us' or 'our' means London Metal Store, a trading name of Euro Sheet Metal Limited.

Euro Sheet Metal Limited is registered in England and Wales under company number 03187399. Our contact details are:

'Customer', 'you' or 'your' means the person, business, company, organisation, or other legal entity placing an order with us.

No change to these Terms and Conditions will apply unless it has been agreed in writing and signed on behalf of the Company by the Managing Director. This does not affect any statutory rights that cannot be excluded or restricted by law.

2. Consumer and Business Customers

We supply goods to both Consumer Customers and Business Customers.

A 'Consumer Customer' means an individual buying goods mainly for personal use and not for business, trade, craft, or professional purposes.

A 'Business Customer' means a company, partnership, sole trader, tradesperson, contractor, organisation, or individual buying goods mainly for business, trade, craft, or professional purposes.

Some rights and obligations differ depending on whether you are buying as a Consumer Customer or as a Business Customer. Consumer Customers may have additional statutory rights, including cancellation rights for certain online, telephone, or distance orders.

Business Customers are responsible for ensuring that the person placing an order on their behalf has authority to bind the business.

3. Age and UK Delivery Requirement

To place an order with us, you must be at least 18 years old and able to accept delivery within the United Kingdom.

We may refuse or cancel an order if we reasonably believe that the person placing the order is under 18, is not authorised to place the order, or has provided incomplete, inaccurate, or misleading information.

4. Order Process and Acceptance

Each order placed by you is an offer to purchase goods from us subject to these Terms and Conditions.

An order is only accepted when we confirm acceptance, begin processing the order, or dispatch the goods, whichever happens first.

We may decline, cancel, or amend an order before acceptance if there is a pricing error, stock issue, product listing error, payment issue, suspected fraud, or other reasonable reason preventing us from fulfilling the order.

If we cancel an order after you have paid, we will refund any payment received for the cancelled goods, subject to any deductions that are permitted under these Terms and Conditions or by law.

5. Product Information, Descriptions and Images

We make reasonable efforts to ensure that product information, descriptions, dimensions, specifications, prices, images, and availability shown on our website are accurate and up to date.

Product images, drawings, descriptions, specifications, and advertising are provided to help describe the goods. They are for general guidance only and may not show the exact appearance, finish, colour, size, or condition of the goods supplied.

Metal products may vary slightly in appearance depending on the material, batch, manufacturing process, finish, storage, handling, and lighting. Images on the website should not be treated as an exact representation of the product.

Unless we expressly agree otherwise in writing, tolerances, measurements, weights, finishes, colours, and appearances may vary within normal manufacturing and cutting tolerances.

Customers are responsible for checking that the product, material, size, thickness, finish, and specification selected are suitable for their intended use before placing an order.

If you are unsure whether a product is suitable for your requirements, you should contact us before placing your order.

We do not guarantee the lifespan, durability, or performance over time for any product. Customers are strongly advised to consult with their builder, architect, designer, or qualified tradesperson to determine whether a product, material, or specification is suitable for their specific application prior to purchase.

6. Pricing, VAT, Minimum Order Value and Delivery Charges

The price payable for the goods will be the price shown at the time you place your order, together with any applicable VAT and delivery charges.

Where products are offered to Consumer Customers, the total VAT-inclusive price will be displayed clearly. We may also display VAT-exclusive prices for Business Customers and commercial comparison purposes, provided the applicable VAT-inclusive price is also made clear where required.

VAT will be charged at the applicable rate in force at the time of order, where applicable. VAT invoices will be issued or made available where required.

Minimum Online Order Value

The minimum order value for purchases made through the London Metal Store website is £15 excluding VAT (£18 including VAT).

The minimum order value is calculated using the value of the goods in your basket before delivery charges. Delivery charges do not count towards the minimum order value.

Orders with a goods subtotal below £15 excluding VAT (£18 including VAT) cannot be completed through the website.

The minimum online order value applies to both delivery and Click & Collect orders placed through the website, unless we expressly state otherwise.

Delivery charges are calculated separately and will be shown during checkout before you place your order. VAT will be applied to delivery charges where applicable.

Prices may change from time to time without notice, but changes will not affect orders that we have already accepted unless there has been an error in the price or product information.

7. Pricing Errors

We make reasonable efforts to ensure that prices shown on our website are accurate. However, errors may occasionally occur, including pricing, VAT, delivery, stock, or product information errors.

If we discover an error in the price of goods you have ordered, we will contact you as soon as reasonably possible. We may either cancel the order and refund any payment made, or give you the option to continue with the order at the correct price.

We are not obliged to supply goods at an incorrect price where the pricing error is obvious or could reasonably have been recognised as an error.

If an error affects only part of your order, we may cancel or amend the affected item while continuing with the rest of the order, where reasonable.

8. Payment

Payment must be made using one of the payment methods offered by us at the time of order.

Orders will not usually be processed, released, dispatched, or made available for collection until payment has been received and cleared.

Where payment is reversed, refused, charged back, or suspected to be fraudulent, we may suspend processing, cancel the order, or require an alternative cleared payment method.

Payment information is processed through our approved payment providers. We do not store full payment card details on our website.

9. Availability of Goods

All products and services are subject to availability. The fact that a product is listed on our website, or can be added to the basket or ordered, does not guarantee that the product is in stock or available for immediate dispatch.

We may withdraw, amend, or discontinue products or services from time to time. Products may become unavailable due to stock movement, supplier availability, processing requirements, material defects, website errors, or other reasons outside our reasonable control.

If an item you have ordered is unavailable, discontinued, incorrectly listed, or cannot be supplied for any other reason, we will contact you as soon as reasonably possible.

Where appropriate, we may offer an alternative product, revised delivery date, or the option to cancel the affected item or order.

If we are unable to supply the goods and no suitable alternative is agreed, we will cancel the affected item or order and refund any payment you have made for the goods we cannot supply.

We will not be responsible for indirect or consequential losses arising from goods being unavailable, delayed, withdrawn, or discontinued, except where such liability cannot be excluded or restricted by law.

10. Delivery

Delivery charges are not included in the product price unless stated otherwise. Delivery charges will be shown during the checkout process before you place your order.

Delivery times are estimates only and are not guaranteed. We aim to deliver standard stock items within 7-10 working days from order acceptance and payment confirmation, but this timescale may vary.

Any delivery date or timescale given by us is an estimate only. We cannot guarantee delivery by a specific date or time, including where a customer requires the goods for a particular project, installation, deadline, or event.

Orders that require cutting, processing, powder coating, profiling, folding, special sourcing, or any other additional service may take longer to prepare and dispatch.

Delivery may also be affected by stock availability, supplier delays, courier delays, access restrictions, incorrect delivery details, severe weather, or other circumstances outside our reasonable control.

If an item is temporarily out of stock or delayed, we will contact you as soon as reasonably possible. If dispatch is delayed by more than 28 days, you may cancel the affected item or order and we will refund any payment you have made for the goods not supplied.

For Consumer Customers, where no delivery timescale has been agreed, we will deliver within the period required by law, 30 days, unless you agree otherwise. This does not affect your statutory rights.

We will not be responsible for indirect or consequential losses caused by delivery delay, except where such liability cannot be excluded or restricted by law.

We do not deliver to the Scottish Highlands and Islands, Northern Ireland, or the Channel Islands. If an order is placed with a delivery address in these regions, we reserve the right to cancel the order and issue a full refund.

11. Collection

Collection may be available from our premises by prior arrangement.

Customers must contact us before travelling to collect an order to confirm that the goods are ready for collection. We will not be responsible for any wasted journey, cost, delay, or loss if you arrive before your order is ready.

Orders will only be released once payment has been received and cleared.

For payment security and fraud prevention reasons, goods paid for through PayPal cannot be collected and must be delivered to the approved delivery address.

Where an order requires cutting, processing, or any additional service, this work will not begin until payment has been confirmed. If payment is made at the time of collection, you may need to wait while the order is prepared, or return at a later agreed time.

Customers are responsible for ensuring that they have a suitable vehicle and means of safely loading, securing, and transporting the goods collected.

If you are unable to collect the goods at the agreed time, or if collection cannot be completed because you do not have a suitable vehicle or means of safely transporting the goods, we may ask you to rearrange the collection. We will not be responsible for any delay, cost, or loss caused by failed or unsuitable collection arrangements.

Uncollected Orders

Click and Collect orders must be collected within 30 days of the customer being notified that the order is ready. If an order remains uncollected, we will issue a final notice giving the customer a further reasonable opportunity to collect it.

For standard stock items, we may cancel the order, return the goods to stock and deduct up to 15% of the order value to cover reasonable storage, handling and administration costs caused by the failure to collect. The deduction will not exceed the actual reasonable loss incurred.

Custom-cut, made-to-measure, folded, fabricated, powder-coated or otherwise specially prepared goods cannot be cancelled or refunded once production has started, except where they are faulty, incorrectly supplied or not as described.

Nothing in this clause affects the customer’s statutory rights.

12. Risk, Delivery and Failed Delivery

Risk in the goods will pass to you once the goods have been delivered to the delivery address stated on your order, collected by you, or collected by a carrier arranged by you.

For Consumer Customers, risk will pass in accordance with applicable consumer law. This section does not affect any statutory rights that cannot be excluded or restricted by law.

We will only deliver goods to the delivery address provided with the order. It is your responsibility to ensure that the delivery details are complete and accurate.

For security reasons, deliveries may require a signature. Where a signature is required, goods will not usually be left unattended.

You should inspect the packaging, condition, and quantity of the goods as soon as reasonably possible on delivery. If goods are visibly damaged, incomplete, or appear to be incorrect, this should be noted with the carrier at the time of delivery where possible.

If your order has not arrived by the estimated delivery date, you should contact us as soon as reasonably possible and ideally within 7 days of the expected delivery date.

If damage, shortages, non-delivery, or incorrect goods are reported, we may investigate the issue with the carrier, supplier, or internal dispatch records. We may ask you to provide your order number, delivery address, contact details, tracking details, photographs, or any other information reasonably needed to investigate the issue.

Signing for goods without noting visible damage or shortages may affect our ability to investigate a delivery claim with the carrier. This does not affect any statutory rights that cannot be excluded or restricted by law.

If goods are confirmed as lost in transit before delivery to you, we will arrange a replacement, redelivery, or refund where appropriate.

If goods are returned to us because delivery could not be completed, including where no one was available to sign, access was not available, delivery details were incorrect, or the goods were refused without valid reason, we may charge a further delivery fee and any reasonable return, storage, or carrier costs before attempting redelivery.

We will not be responsible for delays, costs, losses, or failed deliveries caused by incorrect delivery information, lack of access, customer unavailability, refusal of delivery without valid reason, or circumstances outside our reasonable control.

13. Custom Work and Additional Services

Additional services include, but are not limited to, cutting, powder coating, profiling, folding, drilling, laser cutting, finishing, fabrication, special sourcing, or any other work carried out to your size, drawing, design, or specification.

Goods that are cut, processed, specially sourced, or made to your size, drawing, design, finish, or specification are treated as custom-made or made-to-order.

If you ask to cancel an order after additional work has started, we will try to stop the process where reasonably possible. However, you may be responsible for any costs, work, materials, labour, supplier charges, or other reasonable costs already incurred.

We are unable to accept the return or cancellation of goods that have been cut, powder coated, profiled, folded, drilled, laser cut, specially sourced, fabricated, finished, or otherwise made or processed to your requirements, unless they are faulty, damaged on arrival, or supplied incorrectly.

Customers are responsible for checking all sizes, drawings, designs, specifications, finishes, colours, quantities, and other order details before placing an order.

14. Consumer Cancellation Rights

This section applies to Consumer Customers only.

If you are a Consumer Customer and you place an order online, by phone, or by email, you may have the right to cancel your order without giving a reason.

For standard goods that have not been cut, processed, specially sourced, customised, or made to your specification, you usually have 14 days from the day after you receive the goods to tell us that you wish to cancel.

For the purposes of these terms, "Standard Goods" refer solely to full, stock-size sheets measuring 2m x 1m and 2.5m x 1.25m. All other products, sizes, cut-to-size orders, or customized items are classified as Non-Standard Goods and are non-refundable unless faulty or supplied incorrectly.

To cancel, you must contact us using the contact details in these Terms and Conditions and clearly state that you wish to cancel your order. You should include your name, order number, contact details, and details of the goods you wish to cancel.

Once you have told us that you wish to cancel, you must return the goods to us within 14 days unless we agree otherwise.

Goods must be returned in a resaleable condition, unless they are faulty, damaged on arrival, or supplied incorrectly.

You will usually be responsible for the cost of returning non-faulty goods unless we have agreed otherwise or unless the goods are faulty, damaged on arrival, or supplied incorrectly.

Cancellation rights do not usually apply to goods that have been cut, powder coated, profiled, folded, drilled, laser cut, specially sourced, fabricated, finished, or otherwise made or processed to your requirements, unless they are faulty, damaged on arrival, or supplied incorrectly.

This section does not affect your statutory rights.

15. Returns for Standard Non-Faulty Goods

This section applies to standard goods that are not faulty, damaged on arrival, supplied incorrectly, custom-made, made-to-order, cut, processed, specially sourced, or otherwise altered to your requirements.

Consumer Customers may have cancellation rights as explained in the Consumer Cancellation Rights section.

Business Customers do not have an automatic right to return non-faulty goods unless we have agreed this in writing.

Where we agree to accept a return of non-faulty goods, the goods must be unused, undamaged, complete, and in a re-sellable condition. You may be responsible for return delivery costs and any reasonable restocking, handling, or inspection costs that we tell you about before accepting the return.

We may refuse a return where goods have been used, damaged, altered, installed, marked, cut, processed, specially sourced, or are no longer in a resaleable condition, unless the goods are faulty or were supplied incorrectly.

16. Reporting Damaged, Missing or Incorrect Goods

You should inspect your goods as soon as reasonably possible after delivery or collection.

If goods are visibly damaged, packaging is damaged, items are missing, or the goods appear to be incorrect at the time of delivery, you should note this with the carrier where possible before signing for the goods.

Signing for goods without noting visible damage or shortages may affect our ability to investigate a delivery claim with the carrier. This does not affect any statutory rights that cannot be excluded or restricted by law.

If damage, shortages, or incorrect goods are discovered after delivery, you should notify us as soon as reasonably possible and ideally within 14 days of delivery or collection.

When reporting damaged, missing, or incorrect goods, you should provide your order number, a description of the issue, and clear photographs of the goods, packaging, delivery label, and any visible damage where relevant.

We may ask you to keep the goods and packaging while we investigate the issue with the carrier or supplier. This section does not affect any statutory rights that cannot be excluded or restricted by law.

17. Faulty Goods

If you believe that goods supplied by us are faulty, you should contact us within 72 hours of delivery. When reporting faulty goods, you should provide your order number, a description of the fault, and clear photographs or other evidence where relevant.

We may ask you to return the goods to us, keep the goods available for inspection, or provide further information so that we can assess the issue.

If the goods are confirmed to be faulty, we will provide the appropriate remedy, which may include repair, replacement, refund, credit, or another suitable resolution depending on the circumstances.

This section does not affect any statutory rights that cannot be excluded or restricted by law.

18. Customer Responsibilities

You are responsible for checking that the goods you order are suitable for your intended use, unless we have expressly confirmed suitability in writing.

You are responsible for ensuring that all sizes, dimensions, materials, finishes, drawings, designs, specifications, quantities, delivery details, and contact details provided by you are accurate.

Where you provide drawings, measurements, designs, or specifications, we may rely on the information you provide. We will not be responsible for errors caused by incorrect or incomplete information provided by you.

You must not use our website or place orders in a way that is fraudulent, unlawful, abusive, or harmful to our business, systems, staff, suppliers, or other customers.

19. Limitation of Liability

Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded or restricted by law.

For Consumer Customers, nothing in these Terms and Conditions affects your statutory rights, including rights relating to goods that are faulty, not as described, not fit for purpose, or not supplied with reasonable care and skill.

For Business Customers, we will not be liable for loss of profit, loss of business, loss of revenue, loss of contract, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss arising from or connected with an order, delay, non-delivery, product issue, website error, or these Terms and Conditions, except where such liability cannot be excluded or restricted by law.

Our total liability to a Business Customer in connection with an order will not exceed the price paid for the affected goods, except where such limitation is not permitted by law.

20. Force Majeure

We will not be responsible for any delay or failure to perform our obligations where this is caused by events or circumstances outside our reasonable control.

This may include, but is not limited to, supplier delays, material shortages, courier disruption, strikes, industrial disputes, breakdown of equipment, fire, flood, severe weather, accidents, transport disruption, road traffic problems, utility failure, energy supply disruption, IT or communication network failure, civil disturbance, terrorism, war, government action, or any other event outside our reasonable control.

If such an event affects your order, we will contact you as soon as reasonably possible. Where the delay is significant, we may offer an alternative product, revised delivery date, or the option to cancel the affected item or order and receive a refund for goods not supplied.

21. Security and Privacy

We will handle personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, how long we keep it, and the rights you may have in relation to your personal information.

Payment information is processed through our approved payment providers. We do not store full payment card details on our website.

You should read our Privacy Policy before placing an order with us. The online version of these Terms and Conditions should include a direct link to our Privacy Policy.

22. Complaints and Customer Service

If you have a question about your order, delivery, collection, return, or any product supplied by us, please contact us using the details below:

  • Telephone: 020 3002 6353
  • Email: sales@londonmetalstore.co.uk
  • Post: Euro Sheet Metal as London Metal Store, 6 Aintree Road, Perivale, UB6 7LA

If you make a complaint, please include your name, contact details, order number where applicable, and a clear description of the issue.

We aim to respond to complaints within three working days and will let you know what action we will take where appropriate.

23. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a Consumer Customer, you may have the right to bring proceedings in the courts of the part of the United Kingdom where you live. Nothing in this section affects any legal rights you have as a consumer.

If you are a Business Customer, the courts of England and Wales will have exclusive jurisdiction in relation to any dispute arising from or connected with these Terms and Conditions or any order placed with us