Same day collection stock enquries please email our sales team sales@londonmetalstore.co.uk - Please contact 0203 002 6353 for general enquiries

Refund policy

Returns

We will refund or exchange an item, providing that:

  • You have 14 days to cancel your order from receipt of the goods.
  • You shall send back the goods or hand them over to us at Euro Sheet Metal, 6 Aintree Road, Perivale, UB6 7LA without undue delay and All returns MUST be made within 14 calendar days of you telling us that you are cancelling your order. For example if you told us on Monday 1st of January that you were cancelling your order you would then have until Monday 15th of January to return the goods to us.

The deadline is met if you send back the goods before the period of 14 days has expired.

  • If you wish to return an item for any reason except being faulty or we have sent the wrong goods we will only accept items that are on our current stock list. Any steel that has been specially cut to your size/requirements cannot be returned.
  • Stainless steel splashbacks are cut to customer's specification. Therefore, we are unable to accept return unless they are damaged, faulty or we have sent the wrong goods. Once the splashback has been cut we are unable to cancel the order even if the goods have not been dispatched.
  • Once your order has been cut to your requirements we are unable to cancel the order even if the goods have not been dispatched.
  • We are unable to accept return of products that have been purchased with an ‘additional service’ unless they are faulty or we have sent the wrong goods.
  • If you have ordered powder coated products and cancel your order prior to the goods leaving us you may be charged for this service if we incur costs for this process.
  • If you wish to return an item to us please contact Customer Services on 020 3002 6353 or on sales@londonmetalstore.co.uk BEFORE returning any item, who will discuss this with you.
  • We are sorry but we cannot accept returns of specially made items that have required an additional service i.e. laser cutting or profiling as these have been made to your design.
  • Please be aware that should you wish to return an item for any reason other that it being faulty or we have sent the wrong goods you will need to arrange for the goods to be returned to us at your own cost. We appreciate it may be difficult to arrange to return some longer lengths of metal, (i.e. over 3m long) and in these circumstances we may be able to arrange collection by our couriers at your cost. However, please note that we will not be held responsible and no compensation claims will be entered into for any non-collection, missed collection or no-show by our couriers.
  • If you paid for your original delivery we will refund the original delivery cost to you (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will not refund the original delivery cost or the cost of us delivering the goods if you received free delivery.
  • We reserve the right to recover any amount up to the contract price of any items returned to us in a damaged state or if the value of the goods is diminished by any amount as a result of you handling the goods beyond what is necessary to check the nature, characteristics and functioning of the goods.
  • Any refund will only be made once we are in receipt of the goods or you have supplied evidence of having sent the goods back whichever is the earliest. Any refunds are made by the same method as the original payment was made. We aim to process your refund as soon as possible but this will be within 14 working days of receipt of the returned goods or if earlier 14 days after the day you provide evidence that you have returned the goods.
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCIACRs) form part of our refund/exchange policy. If the product you ordered is no longer required and provided that we have not personalised these goods by cutting them down to your specific sizes or an additional service has been completed such as; powder coating then this allows you to cancel your contract with us within 14 working days of receipt of the goods. If the goods are not required you will need to arrange for the goods to be returned to us and this will be at your own cost. We appreciate it may be difficult to arrange to return some longer lengths of metal, (i.e. over 3m long) and in these circumstances we may be able to arrange collection by our couriers at your cost. However, please note that we will not be held responsible and no compensation claims will be entered into for any non-collection, missed collection or no-show by our couriers. Please see Your Right to Cancel section shown at the end of these terms and conditions.
  • This refund policy does not apply to sourced goods, please the Sourced Goods Section for further information.

Right To Cancel

  • You have the right to cancel this contract within 14 days without giving any reason.
  • The cancellation period will expire 14 days from the day on which receive or collect your order, or a third party other than the carrier and indicated by you, receives or collects the order. In the case of multiple goods ordered by you in one order but delivered separately, the day on which you or your third party receive the last goods.
  • You shall send back the goods or hand them over to us at Euro Sheet Metal, 6 Aintree Road, Perivale, UB6 7LA without undue delay and All returns MUST be made within 14 calendar days of you telling us that you are cancelling your order. For example if you told us on Monday 1st of January that you were cancelling your order you would then have until Monday 15th of January to return the goods to us.

The deadline is met if you send back the goods before the period of 14 days has expired.

  • We can only accept cancellation of goods that are on our current stock list. Any metal that has been cut to your personal requirements/size cannot be returned.
  • Once your order has been cut to your requirements we are unable to cancel the order even if the goods have not been dispatched.
  • Stainless steel splashbacks are cut to customer's specification. Therefore, we are unable to accept return unless they are damaged, faulty or we have sent the wrong goods. Once the splashback has been cut we are unable to cancel the order even if the goods have not been dispatched.
  • We cannot accept cancellation of specially made items that have required an additional service, i.e. laser cutting or profiling as these have been made to your personal requirements.
  • We cannot accept cancellation of any special sourced goods. Please see the sourced goods section in our terms and conditions for further information.
  • We are unable to accept return of powder coated products or additional services goods unless they are faulty.
  • If you have ordered powder coated products and cancel your order prior to the goods leaving us you may be charged for this service if we incur costs for this process.
  • We are unable to accept return of blackened tube clamp products unless they are faulty or we have sent the wrong goods.
  • This cancellation period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
  • To exercise the right to cancel you must inform us, of your decision to cancel this contract by a clear statement, in writing either by:
  • post to London Metal Store, Falcon House, 19 Deer Park Road, Wimbledon, SW19 3UX
  • or by email at sales@londonmetalstore.co.uk
  • To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

  • If you cancel this contract we will reimburse to you all payments received from you including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will not refund the original delivery cost or the cost of us delivering the goods if you received free delivery.
  • We may take a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of any unnecessary handling by you; other than any handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  • We will make the reimbursement without undue delay, and not later than:
  • 14 days after the day we receive back from you any goods supplied, or
  • if earlier, 14 days after the day you provide evidence that you have returned the goods or
  • if there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.
  • We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back whichever is the earliest.

Returning Goods

  • You shall send back the goods or hand them over to us at Euro Sheet Metal, 6 Aintree Road, Perivale, UB6 7LA without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
  • You will have to bear the direct cost and arrange to return the goods by post or courier.
  • We appreciate it may be difficult to arrange to return some longer lengths of metal, (i.e. over 3m long) and in these circumstances we may be able to arrange collection by our couriers at your cost. However, please note that we will not be held responsible and no compensation claims will be entered into for any non-collection, missed collection or no-show by our couriers.

 

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